The Parliamentary and Health Service Ombudsman make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations.
They do this fairly.
You can complain to them if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.
This service is free.
For more information about the Parliamentary & Health Service Ombudsman go to HELP