seAp advocacy has announced the launch of C-App (www.c-app.org.uk) an innovative digital service to help people going through the process of applying for disability related benefits.
The cutting edge tools at the heart of the web-apps take users through the relevant assessment
processes, allowing them to answer the sorts of questions they will be asked in a face-to-face benefit
assessment.
Memory Prompt
When a person uses the question bank to try the sort of questions they might expect during an
assessment, the apps identify and save a list of the key issues that the user should identify as important
at the face to face assessment. For people in a stressful situation, many who have physical, mental
health or neurological conditions, this memory prompt can be vital to getting a fair result.
The site has been produced for seAp by Norwich-based developers Neontribe, and with funding from
the Legal Education Foundation and Comic Relief’s ‘Tech for Good’ Fund.
seAp, one of the leading advocacy providers in the UK, has seen increasing numbers of clients seeking
help with benefit assessments, and has faced a significant challenge in responding to even part of the
demand. Clients going through the assessment have often been very distressed, and unable to focus
on other aspects of their life.
seAp employs advocates to help local claimants prepare for assessments, communicate to assessors
about their situation and provide them with moral and psychological support before, during and after
their assessment. The service, funded by Hastings Borough Council, helps claimants receive an
appropriate outcome on their claim, and reduces the stress they face during the process. It was out of
this service that the C-Apps were realised. seAp wanted to deliver the successful service not just to the
people of Hastings in East Sussex but to all the people who need it.
Details
seAp User Tester
The site’s main page is at: www.c-app.org.uk and the pages for the specific benefits can be found at:
www.esa-assessment.support and www.pip-assessment.support or visit www.seap.org.uk/services/c-app for more on the apps background and to watch our videos