The borough offers a fair and balanced approach to investigating noise problems and will make every effort to improve or control the noise and offer you a service that is accessible, prompt and efficient.
"We provide advice on:
DIY, amplified music, musical instruments, domestic appliances, leisure activities, hobbies, parties
Car alarms (including breaking into vehicles to disarm the alarm)
Burglar alarms (including entering buildings to switch off the alarm)
Construction (including serving notices and taking action through the courts)
Street noise - stationary vehicles with engines running (but not defective or loud silencers)
Audio systems in stationary vehicles
"We cannot deal with the normal everyday sounds of living in dwellings, such as children playing, people walking across their floors, washing machines, doors banging, dogs barking occasionally, reasonable periods and levels of music, people shouting, laughing and arguing, etc.
"These things may be irritating on occasions, but they are not illegal or criminal activities, and the Council cannot take formal legal action on such matters.
"In these cases, it may be possible for the Council to write informally to your neighbour offering some general advice on neighbour noise."
What you can do if you have a noise problem
Discuss the problem with the person creating the noise and try to compromise.
Contact the London Borough of Sutton's Environmental Health Team on 020 8770 5000 or report it using our on line form.
If the noise occurs outside of usual office hours and is from an alarm or loud parties affecting many households then contact the council on 020 8770 5000.
Keep detailed records about the noise problem using our noise diary sheets. These may be used in court proceedings.
Tell us in advance of possible noise events.
Be prepared to attend court to give evidence.
If Suton Council can't resolve the problem, read about environmental laws and consider taking your own action